Effective Date: May 11, 2026 · NEXBASE TECH PTE. LTD.
Welcome to Whispy.AI ("App"). These Terms of Use ("Terms") govern your access to and use of the App (both on-device and web-based service), which is provided by NEXBASE TECH PTE. LTD. ("Company," "we," or "us"). By accessing or using the App, you agree to these Terms. If you do not agree, you may not use the App.
1. Eligibility
a. Age Restrictions: You must be at least eighteen (18) years of age to access or use the App. The App is not intended for, and we do not knowingly provide any services to, individuals under the age of eighteen. All new users, whether creating a registered account or accessing the App as a guest, are required to complete our initial intake process. You agree to fully and truthfully cooperate with this process and to provide accurate, complete, and current information at all times. You are solely responsible for all information you submit to us and for ensuring its accuracy. Providing false, misleading, or incomplete information may result in suspension or termination of your access to the App and may subject you to legal liability.
b. Compliance with Laws: You agree to use the App in compliance with all applicable laws and regulations.
2. Account Registration, Deletion and Security
a. Account Creation: You may register for an account using your Google or Apple account, or by providing a valid email address.
- By using your Google or Apple account, you expressly grant us the permission to obtain your information content under your Google or Apple account.
- By creating a new account with your email address, you shall follow our registration process and provide required information accordingly.
b. Account Deletion: You can delete your Whispy.AI account at any time by submitting a deletion request in the app (My Profile in upper right corner - Settings - Account - Delete).
- Please note that account deletion is irreversible; once you delete your account, all your private data (including created characters, search history, chat logs with characters, memories, and other in-app behaviors and data) will be permanently erased.
- Any unused tokens or other virtual items in your account will be forfeited upon deletion and are not refundable.
c. Accuracy of Information: You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
d. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
3. Use of the App
a. Personal Use Only: The App is for personal and non-commercial use.
b. Prohibited Conduct: You agree not to:
- Misuse the App, including creating harmful or illegal content.
- Generate, request, or share any content that sexually exploits or abuses minors, or any content that sexualizes individuals under 18.
- Violate the rights of others, including privacy and intellectual property rights.
- Engage in activities that harm, disable, or impair the functionality of the App.
- Decompile, reverse engineer, or attempt to extract the source code or underlying models of the App.
- Use bots, scrapers, or automated means to access the Services, or bypass safety measures, content filters, or rate limits.
c. AI-Generated Content: The App generates content using artificial intelligence. You acknowledge that such content is not always accurate or appropriate, and may be biased, incomplete, or otherwise inappropriate. AI-generated content does not represent the views of the Company.
AI-generated content is not a substitute for professional advice. Do not rely on it for medical, mental health, legal, financial, or safety-critical decisions. Whispy.AI is not a crisis intervention service. If you or someone you know is experiencing a mental health crisis, please contact local emergency services or a qualified professional immediately.
4. Intellectual Property
a. Ownership: All content, trademarks, logos, and data provided in the App, including AI-generated content, are the property of the Company or its licensors. You may not use any of these materials without prior written consent.
b. License to Use: You are granted a limited, non-exclusive, non-transferable license to use the App as permitted under these Terms.
5. User-Generated Content
a. Ownership: You certify and confirm the ownership of the content you upload into the App.
b. License to Company: By submitting content, you grant the Company a worldwide, royalty-free, sublicensable license to use, store, modify, and display your content to provide and improve the App, including for training and improving our AI models (subject to the opt-out described in our Privacy Policy).
c. Responsibility: You represent and warrant that your content does not violate any laws or third-party rights.
6. Purchases and Tokens
a. In-App Purchases: We offer optional value-added features through single in-app purchases of virtual tokens ("Tokens"), processed by Apple In-App Purchase (iOS) and Google Play Billing (Android). All payments are processed by Apple or Google according to their respective terms.
b. Nature of Tokens: You understand and agree that:
- Tokens are a limited license to access certain features within the App, and are not currency, electronic money, or any form of property;
- Tokens cannot be exchanged for cash, transferred to others, or used outside the App;
- Tokens have no monetary value in the real world;
- Once purchased, Tokens are non-refundable, except where required by applicable law or by Apple's or Google's platform policies;
- Any unused Tokens will be forfeited upon account deletion or termination and are not refundable;
- We reserve the right to change Token pricing, exchange rates, redemption rules, validity, or to discontinue the Token system at any time.
c. Refunds: Refund requests are handled by Apple or Google according to their refund policies. Our ability to issue refunds directly is limited. For questions about a purchase, please contact contact@whispy.ai.
7. Third-Party Services
The App may integrate SDKs (Software Development Kits) from third-party providers, whose handling of your information is subject to their respective privacy policies. These SDKs are included solely to enhance the user experience and facilitate data analysis. If you identify or suspect any violation of your rights related to the use of these SDKs, please promptly report it to us using the contact methods provided in the Contact Information section below.
8. Termination
a. Termination by You: You may terminate your account at any time by deleting your account in "settings", or contacting our support team (see contact info below).
b. Termination by Us: We may suspend or terminate your account for violation of these Terms or for any reason at our discretion.
9. Limitation of Liability
a. As-Is Basis: The App is provided "as-is" without warranties of any kind, express or implied.
b. Limitation: To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the App. Our total aggregate liability arising out of or relating to these Terms or the App shall not exceed the greater of (a) the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD 100).
10. Governing Law and Dispute Resolution
a. Governing Law: These Terms are governed by the laws of the Republic of Singapore, without regard to its conflict of laws principles.
b. Dispute Resolution: Any dispute arising out of or relating to these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Rules. The seat of arbitration shall be Singapore, the language shall be English, and the number of arbitrators shall be one.
c. Exceptions: Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property, and consumers retain any rights under mandatory consumer protection laws of their place of residence that cannot be waived, including the right to bring eligible claims in small claims court.
d. Class Action Waiver: To the maximum extent permitted by law, you and we agree that disputes will be resolved on an individual basis only, and not as a class, collective, or representative action.
11. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by updating the "Last Updated" date above and, where appropriate, through in-app notification or email. Continued use of the App after updates constitutes acceptance of the updated Terms.
12. DMCA (Copyright) Compliance Policy
We respect the intellectual property rights of others and expect our users to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), we will respond expeditiously to notices of alleged copyright infringement that comply with the DMCA and other applicable laws.
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please submit a DMCA notification to us (see contact info below), as required by the DMCA.
Upon receiving a valid DMCA notification via email, we will acknowledge receipt and confirm acceptance of your request within five (5) business days. If your notification is submitted by mail, this acknowledgment may take up to ten (10) business days. We will inform you of the results of our investigation and our decision within 15 business days after you receive our confirmation of acceptance of your request.
If, due to the complexity or volume of your request, the investigation cannot be completed within the 15-business-day timeframe, we will provide an estimated completion date. In most cases, investigations are expected to be resolved without needing an extension.
If you disagree with our investigation and decision, you may submit additional evidence to support your claim within 30 calendar days. After this period, the investigation and decision will be considered final and closed, if no disagreement is received.
13. Apple and Google Store Terms
If you downloaded the App from the Apple App Store, you acknowledge that these Terms are between you and us, not Apple, and that Apple is not responsible for the App or its content. Apple is a third-party beneficiary of these Terms and may enforce them against you. If you downloaded the App from Google Play, your use is also subject to the Google Play Terms of Service.
14. Contact Information
If you have questions about these Terms, contact us at:
- General Support: contact@whispy.ai
- Company: NEXBASE TECH PTE. LTD., Singapore
